Dec 21, 2012 at 2:00pm

This year’s B.I.D International Quality Crown Convention which brought together professionals and business leaders from 48 countries gathered to recognize each other’s achievements and successes of the year was held in London.

In particular, the convention celebrated quality in business. A key requirement of being considered for the award is a full commitment to the criteria of the QC100 TQM model, which ensures customer satisfaction and efficient processes at every level of the business.

Among this year’s winners, Dr. Kofi Mbiah of Ghana Shippers' Authority was awarded with the International Quality Crown at the BID Quality Convention in London. The company has made huge strides this year as a leader in not only its own sector, but also in ‘pais’ and the award proved an ideal way to celebrate the end of such a successful year.

Surrounded by centuries of grandeur in a city where pushing the boundaries is an everyday occurrence, Dr. Kofi Mbiah proudly stood before the international community present at the 2012 International Quality convention in London, sharing this year’s achievements and plans and goals for the future of the company.

Ghana Shippers' Authority strives to excel every day in quality and creating a competitive edge and for this reason was named a winner of the 2012 BID International Quality Crown Award; a trophy which BID presents to those companies from around the world that best adhere to excellence and innovation in their practices, putting quality first at all levels of organization.

The companies honored in London were recognized not only for this year’s successes, but also for their dedication to continuous improvement and innovation, key concepts of the QC100 Total Quality Management Model. The definition of quality relating to business is that of a high grade product, superiority and excellence.

The model promotes an organizational culture of engagement and a proactive approach to improving processes. Each of the winning companies in London this year have seen firsthand the positive results that come from following the QC100 TQM model, and serve as fantastic examples for other companies.

In making customer satisfaction the highest measure of quality, BID award winners not only set the benchmark in their sectors but also contribute to the social and economic development of their countries and pave the way for world changing initiatives.

A key example can be seen within Ghana Shippers' Authority whose spirit of innovation and positive growth is essential in order to overcome and indeed thrive in the current global economic climate.


Source: 4-a-m.com